Customize this Outstanding Customer Service Professional Resume

Tweak this Outstanding Customer Service Professional Resume Tweak this Outstanding Customer Service Professional Resume Test Customer Service Professional ResumeCreate Resume ObjectiveTo secure a difficult position that permits me to contribute my client support, deals, office backing, and PC skills.Summary of qualificationsMicrosoft Word, Excel, Internet, composing speed 55 wpm, 10-key 10,000 kph, client support, deals, magnificent composed and verbal relational abilities, self starter, cooperative person, devotion to issue goals, and surpassing client satisfaction.Work experience8/2003 to Present Yahoo! Search Marketing Burbank, CAAcct ManagerManaging high spend office and SEM accounts breaking down their customer's ROI/CPA objectives. Overseeing account promotion gathering/catchphrase setting and structure to convey ideal customer results. Proactively make key suggestions and quest advertising answers for customers. Extending and creating connections to help Agencies and SEM's arrive at their maximum capacity Responsible for guaranteeing customer fulfillment by reacting to specific and general assi stance demands from promoters, imminent publicists and shoppers, going about as the central matter of contact for Overture higher going through customers, deal with throughout the everyday exercises including arrangement and checking of offers, helping with reports and issue goals, record essential data in regards to the status of a customer record and purchaser requests in regards to new and creating items and administrations, adequately impart situational issues and issues for goals, character issues and decide proper move to be made, recognize and assess chances to hold and decrease client maintenance, effectively performs against office approaches and practices.2/2001 to 6/2003 Spherion (PayPoint Electronic Payment Systems) Los Angeles, CASr. Work area Support Analyst (weekend position)Answered inbound calls and requests for fundamental work area, PC, and printer equipment issues. Giving first level investigating to work area frameworks, workstations and servers. Settling progra mming, equipment and media transmission issues. Help with investigating issues inside system, centralized computer, and voice condition. Essentially supporting MS working frameworks, including Office and Outlook. (Position moved to Maryland)6/2002 to 11/2002 Matchnet PLC Beverly Hills, CASr. Agent/Member Service RepresentativeAnswered part email, phone and talk requests, helped individuals with deals and enrollment buys, qualified every part for possible buys or advancements, reached individuals, introduced item data and benefits, counseled and took care of all issues with the buys, fulfilled the deal, dealt with heightened calls with 100% goals and consumer loyalty, settled participation questions, balanced participation evaluated and prepared discounts, sealed and altered site content and kept up a reasonable site climate. (Call focus a super late shift was disposed of and day shifts were not available)11/2001 to 4/2002 Southern California Edison Long Beach, CACustomer Service Pro fessionalAnswered a high volume of client requests by means of phone in regards to support applications, rates, programs, charging, credit, and stores, dealt with new structure contracts demands for administration, helped with credit check for new assistance, decided new assistance store necessities, helped with mood killers and re-portion of administration, helped low-pay families with care applications, finished installment plans, and exhibited superb client assistance for crisis climate conditions. (Call focus changes in organization's calendars made timetable clash with class schedule)3/2001 to 11/2001 Backsaver.com Santa Fe Springs, CASales Consultant/Customer Service RepresentativeAnswered phone asks about back items and gear, helped clients with buy, shipment and conveyance of items, substantial prospecting, organizing, cold pitching, and qualifying leads and introductions, liable for direct deals to key records, exceptional research, promoting and specialized research, and g rew new records. (Organization is no longer in business)Education2003 California State University â€" Dominguez HillsMass Communications BA § Marketing MinorReferencesProfessional and individual references accessible upon requestCustomize Resume